Privacy Policy

This privacy notice tells you what to expect us to do with your personal information. - Contact details - What information we collect, use, and why - Lawful bases and data protection rights - Where we get personal information from - How long we keep information - Who we share information with - Sharing information outside the UK - How to complain Contact details Telephone 07511841979 Email ironstonefestival@gmail.com What information we collect, use, and why We collect or use the following information to provide services and goods, including delivery and third party referrals: - Names and contact details - Payment details (including card or bank information for transfers and direct debits) - Website user information (including user journeys and cookie tracking) We collect or use the following information to receive donations or funding and organise fundraising activities: - Names and contact details - Addresses - Payment or banking details - Donation history We collect or use the following personal information for service updates or marketing purposes: - Names and contact details - Addresses - Recorded images, such as photos or videos - Purchase history - Donation history - Website and app user journey information - Records of consent, where appropriate We collect or use the following personal information for dealing with queries, complaints or claims: - Names and contact details - Address - Payment details - Account information - Purchase or service history - Customer or client accounts and records - Correspondence Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website. Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Your right to erasure - You have the right to ask us to delete your personal information. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Your right to object to processing - You have the right to object to the processing of your personal data. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are: - Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. - Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: - In order to issue concert tickets and manage a guest list Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are: - Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. - Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: - In order to record donations and thank donors Our lawful bases for collecting or using personal information for service updates or marketing purposes are: - Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. - Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: - In order to promote future concerts to those who may wish to receive updates Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: - Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. - Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: - In order to promptly and efficiently resolve queries, complaints or claims Where we get personal information from - Directly from you How long we keep information Your information will be retained for no more than three years. Who we share information with Data processors Wix.com This data processor does the following activities for us: Provides website and email marketing services Others we share personal information with - Organisations we’re legally obliged to share personal information with Sharing information outside the UK Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above. How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated 17th April 2025